Shipping policy
Shipping & Returns
We ship worldwide.
Orders are packed and dispatched within 1 to 2 business days. During peak periods or collection launches, this may extend to 3 to 5 business days. You’ll receive tracking once your parcel is on the way.
Delivery Timeframes by Region
Australia
Standard: 3 to 10 business days
Express: 1 to 4 business days
New Zealand
Standard: 3 to 10 business days
Express: 2 to 5 business days
United States
Standard: 3 to 10 business days
Express: 2 to 5 business days
United Kingdom
Standard: 3 to 10 business days
Express: 2 to 5 business days
Canada
Standard: 3 to 10 business days
Europe
Standard: 3 to 10 business days
South Africa
Express only via DHL: 3 to 7 business days
Rest of World
Standard: 3 to 10 business days
Customs, Duties & Taxes
International orders may be subject to local duties, taxes, or import fees. These charges are the responsibility of the customer. We do not mark parcels as gifts or samples. If a shipment is refused and returned to us, the original shipping cost will not be refunded.
Shipping FAQs
When will my order be dispatched?
Within 1 to 2 business days. During high-volume periods, please allow 3 to 5 business days.
Which courier do you use?
We use Australia Post, local couriers and DHL depending on your region and delivery method.
Do you ship internationally?
Yes, we ship worldwide. Timeframes vary by location — see above for country-specific estimates.
Will I have to pay customs or import duties (for countries outside of Australia)?
You may. These charges are not included at checkout and must be paid by the customer if applicable.
Can I change my shipping address after ordering?
Yes, if the order hasn’t shipped. Email info@milrey.com as soon as possible. Once your tracking email is issued, address changes must go through the courier directly.
My parcel hasn’t arrived. What should I do?
Check your tracking link for updates. If it appears stuck or lost, please contact the shipping provider. We are available to assist, however, in most cases the customer gets a quicker more direct resolution by going to the shipping provider.
