Shipping & Returns


Shipping & Returns

We ship worldwide & offer 30 day returns.

Start a return

 


When will your order ship

Orders are packed and dispatched within 1 to 2 business days. During peak periods or collection launches, this may extend to 3 to 5 business days. You’ll receive tracking once your parcel is on the way.

 

 

Delivery Timeframes by Region

Australia
Standard: 3 to 10 business days
Express: 1 to 4 business days

New Zealand
Standard: 3 to 10 business days
Express: 2 to 5 business days

United States
Standard: 3 to 10 business days
Express: 2 to 5 business days

United Kingdom
Standard: 3 to 10 business days
Express: 2 to 5 business days

Canada
Standard: 3 to 10 business days

Europe
Standard: 3 to 10 business days

South Africa
Express only via DHL: 3 to 7 business days

Rest of World
 Standard: 3 to 10 business days

 

 

Customs, Duties & Taxes

USA - Tariffs are included in the price as seen online.

Rest of world - International orders may be subject to local duties, taxes, or import fees. These charges are the responsibility of the customer. We do not mark parcels as gifts or samples. If a shipment is refused and returned to us, the original shipping cost will not be refunded.

 

 

Shipping FAQs

When will my order be dispatched?
Within 1 to 2 business days. During high-volume periods, please allow 3 to 5 business days.

Which courier do you use?
We use Australia Post, local couriers and DHL depending on your region and delivery method.

Do you ship internationally?
Yes, we ship worldwide. Timeframes vary by location — see above for country-specific estimates.

Will I have to pay customs or import duties (for countries outside of Australia)?
You may. These charges are not included at checkout and must be paid by the customer if applicable.

Can I change my shipping address after ordering?
Yes, if the order hasn’t shipped. Email info@milrey.com as soon as possible. Once your tracking email is issued, address changes must go through the courier directly.

My parcel hasn’t arrived. What should I do?
Check your tracking link for updates. If it appears stuck or lost, please contact the shipping provider. We are available to assist, however, in most cases the customer gets a quicker more direct resolution by going to the shipping provider.

 

 

Returns

We want you to feel confident in every piece you purchase. If something’s not quite right, we accept returns on full-price items within 30 days of delivery.

You’re welcome to choose a refund, store credit, or exchange, subject to the conditions below.

 

 

Return Conditions

To be eligible for return:

  • Items must be unworn, unwashed, and in original condition
  • Tags and original packaging must be intact
  • Return must be lodged within 30 days of receiving your order
  • Proof of purchase is required

 

Items Not Eligible for Return

We are unable to accept returns for:

  • Items marked as final sale or discounted
  • Items that have been worn, washed, or visibly tried on horses
  • Gift cards or vouchers
  • Items purchased through third-party stockists or in-store
  • Due to hygiene reasons socks cannot be returned

 

Refunds, Store Credit & Exchanges

  • Refunds: Original shipping costs are non-refundable.
  • Store Credit: Full item value credited. No processing fee.
  • Exchanges: We’ll ship your replacement item at no additional cost (limited to one exchange per order, subject to availability).

 

Final Sale

Items marked final sale are not eligible for refund, credit, or exchange unless deemed faulty. These items are priced to clear.

 

 

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please email info@milrey.com within 30 days of delivery. Include your order number and clear photos so we can help quickly.

 

 

In-Store or Stockist Purchases

Items purchased in-store or through third-party retailers (e.g. saddleries or event stands) must be returned directly to the place of purchase. We are unable to process returns or exchanges for these purchases.

 

 

Holiday Returns

Orders placed between 20 November and 24 December qualify for extended returns until 31 January. Final sale and discounted items remain excluded.

 

 

How to Start a Return

To begin your return, visit our Returns Portal here. Return shipping is at the customer’s expense. We recommend using a tracked service and keeping proof of shipment.

For international returns, please clearly mark the parcel as return to avoid additional customs fees.

 

 

Returns FAQs

How long do I have to return my item?
30 days from the date your order was delivered.

What condition must my item be in?
Unworn, unwashed, with tags and original packaging.

Can I return sale items?
All sale and final sale items are not eligible for return or exchange.

Do I have to pay for return shipping?
Yes, return postage is at your cost. Please note, original shipping costs are non-refundable. Items bought via gift card will be refunded back to the gift card.

How long will my refund take?
Once approved, refunds are processed within 3 to 10 business days back to your original payment method.

Can I exchange for a different size or colour?
Yes, we can offer exchanges however this does depend on availability.

How do I lodge a return?
Use our Returns Portal here.

I bought something in-store or from a stockist. Can I return it online?
No. Returns for items purchased from a store or event must be handled directly with the retailer.

What if my item is faulty?
Email us at info@milrey.com with your order number and clear photos within 30 days so we can assist.