Shipping & Returns

We ship worldwide & offer 30 day returns.

Start a return

When will your order ship

Orders are packed and dispatched within 1-3 business days. During peak sale periods (i.e. Black Friday, EOFY, Memorial Day Sale, etc) or collection launches, this may extend to up to 3 to 5 business days. You’ll receive tracking once your parcel is on the way.

Please note we now ship all orders from our Utah Warehouse in the United States.

Delivery Timeframes by Region

United States
Standard: 3 to 10 business days
Expedited: 2 to 5 business days

Australia
Standard: 5 to 10 business days

New Zealand
Standard: 5 to 10 business days

United Kingdom
Standard: 5 to 10 business day

Canada
Standard: 4 to 10 business day

Europe
Standard: 5 to 10 business day

South Africa
Unfortunately we no longer ship to South Africa. Arrangements can be made with your couriers / shipping of choice.

Rest of World
Standard: 5 to 12 business days

Customs, Duties & Taxes

United States - please note: we now ship from the United States only, no tariffs, duties or taxes are applicable.

Rest of world - International orders may be subject to local duties, taxes, or import fees. These charges are the responsibility of the customer. We do not mark parcels as gifts or samples. If a shipment is refused and returned to us, the original shipping cost will not be refunded.

Shipping FAQs

When will my order be dispatched?
Within 1-3 business day. During high-volume periods, please allow 3 to 5 business days.

Which courier do you use?
We use a variety of shipping providers including USPS, UPS, FedEx and DHL for orders outside of the USA.

Do you ship internationally?
Yes, we ship worldwide from our Warehouse in Utah, United States. Timeframes vary by location — see above for country-specific estimates.

Will I have to pay customs or import duties (for countries outside of United States)?
You may. These charges are not included at checkout and must be paid by the customer if applicable.

Can I change my shipping address after ordering?
Yes, if the order hasn’t shipped. Email info@milrey.com as soon as possible. Once your tracking email is issued, address changes must go through the courier directly.

My parcel hasn’t arrived. What should I do?
Check your tracking link for updates. If it appears stuck or lost, please contact the shipping provider. We are available to assist, however, in most cases the customer gets a quicker more direct resolution by going to the shipping provider.

Returns

We want you to feel confident in every piece you purchase. If something’s not quite right, we accept returns on full-price items within 30 days of delivery.

You’re welcome to choose a refund, store credit, or exchange, subject to the conditions below.

Return Conditions

To be eligible for return:

Items must be unworn, unwashed, and in original condition
Tags and original packaging must be intact
Return must be lodged within 30 days of receiving your order
Proof of purchase is required

Items Not Eligible for Return

We are unable to accept returns for:

Items marked as final sale or purchased with any discount
Items that have been worn, washed, or visibly tried on horses
Gift cards or vouchers
Items purchased through third-party stockists or in-store
Due to hygiene reasons socks cannot be returned

Refunds, Store Credit & Exchanges

Refunds: Original shipping costs are non-refundable.
Store Credit: Full item value credited. No processing fee.
Exchanges: We’ll ship your replacement item at no additional cost (limited to one exchange per order, subject to availability).

Final Sale

Items marked final sale are not eligible for refund, credit, or exchange unless deemed faulty. These items are priced to clear.

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please email info@milrey.com within 30 days of delivery. Include your order number and clear photos so we can help quickly.

In-Store or Stockist Purchases

Items purchased in-store or through third-party retailers (e.g. saddleries or event stands) must be returned directly to the place of purchase. We are unable to process returns or exchanges for these purchases.

How to Start a Return

To begin your return, visit our Returns Portal here . Return shipping is at the customer’s expense. We recommend using a tracked service and keeping proof of shipment.

For international returns, please clearly mark the parcel as return to avoid additional customs fees.

Returns FAQs

How long do I have to return my item?
30 days from the date your order was delivered.

What condition must my item be in?
Unworn, unwashed, with tags and original packaging.

Can I return sale items?
All sale and final sale items are not eligible for return or exchange.

Do I have to pay for return shipping?
Milrey offers Checkout+ to AU customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

For all other customers, return postage is at your cost. Request should still be submitted through the customer portal.

Please note, original shipping costs are non-refundable. Items bought via gift card will be refunded back to the gift card.

How long will my refund take?
Once approved, refunds are processed within 3 to 10 business days back to your original payment method.

Can I exchange for a different size or colour?
Yes, we can offer exchanges however this does depend on availability.

How do I lodge a return?
Use our Returns Portal here.

I bought something in-store or from a stockist. Can I return it online?
No. Returns for items purchased from a store or event must be handled directly with the retailer.

What if my item is faulty?
Email us at info@milrey.com with your order number and clear photos within 30 days so we can assist.