Refund policy

Returns & Refunds

We want you to feel confident in every piece you purchase. If something’s not quite right, we accept returns on full-price items within 30 days of delivery.

You’re welcome to choose a refund, store credit, or exchange, subject to the conditions below.

 

 

Return Conditions

To be eligible for return:

  • Items must be unworn, unwashed, and in original condition
  • Tags and original packaging must be intact
  • Return must be lodged within 30 days of receiving your order
  • Proof of purchase is required

 

Items Not Eligible for Return

We are unable to accept returns for:

  • Items marked as final sale or discounted
  • Items that have been worn, washed, or visibly tried on horses
  • Gift cards or vouchers
  • Items purchased through third-party stockists or in-store
  • Due to hygiene reasons socks cannot be returned

 

 

Refunds, Store Credit & Exchanges

  • Refunds: Original shipping costs are non-refundable.
  • Store Credit: Full item value credited. No processing fee.
  • Exchanges: We’ll ship your replacement item at no additional cost (limited to one exchange per order, subject to availability).

 

Final Sale

Items marked final sale are not eligible for refund, credit, or exchange unless deemed faulty. These items are priced to clear.

 

 

Faulty or Incorrect Items

If your item arrives damaged or incorrect, please email info@milrey.com within 30 days of delivery. Include your order number and clear photos so we can help quickly.

 

 

In-Store or Stockist Purchases

Items purchased in-store or through third-party retailers (e.g. saddleries or event stands) must be returned directly to the place of purchase. We are unable to process returns or exchanges for these purchases.

 

 

Holiday Returns

Orders placed between 20 November and 24 December qualify for extended returns until 31 January. Final sale and discounted items remain excluded.

 

 

How to Start a Return

To begin your return, visit our [Returns Portal]. Return shipping is at the customer’s expense. We recommend using a tracked service and keeping proof of shipment.

For international returns, please clearly mark the parcel as return to avoid additional customs fees.

 

 

Returns FAQs

How long do I have to return my item?
30 days from the date your order was delivered.

What condition must my item be in?
Unworn, unwashed, with tags and original packaging.

Can I return sale items?
All sale and final sale items are not eligible for return or exchange.

Do I have to pay for return shipping?
Yes, return postage is at your cost. Please note, original shipping costs are non-refundable. Items bought via gift card will be refunded back to the gift card.

How long will my refund take?
Once approved, refunds are processed within 3 to 10 business days back to your original payment method.

Can I exchange for a different size or colour?
Yes, we can offer exchanges however this does depend on availability.

How do I lodge a return?
Use our Returns Portal Here or email info@milrey.com with your order number.

I bought something in-store or from a stockist. Can I return it online?
No. Returns for items purchased from a store or event must be handled directly with the retailer.

What if my item is faulty?
Email us at info@milrey.com with your order number and clear photos within 30 days so we can assist.